“ Firoz is a very good instructor and would highly recommend to anyone. He is very knowledgeable about the subject area and in his classes shown mastery of CRM. He is also very patient and he helped me learn not only the basics of CRM but also helped me with advanced skills. He is very punctual and rarely missed any classes. He is also accommodating to my schedule as well. He also cares about his students and has taken extra classes when needed. Overall it was s a great learning experience for me. I Would like to thank Firoz and Magnifez for providing thorough training. If I need further to learn further skills you will be my first choice. Thanks and best regards”