Microsoft Dynamics 365 Customer Engagement (CRM) Self placed training kit
Are you looking to learn Microsoft Dynamics 365 Customer Engagement but no time to attend classroom training? Yes, you can still learn yourself if you have access to quality content.
Magnifez IT Training’s self-paced training is for you if you are planning to study Dynamics 365 Customer Engagement technology yourself at your own pace. This study kit contains 35 chapters of content ( hand-outs and study notes for each chapter).
Self Paced Training – Dynamics 365 Customer Engagement Modules:
- Dynamics 365 Customer Engagement Functionality – Sales, Marketing and Customer Service.
- Configuring Dynamics 365 Customer Engagement
- Customization Dynamics 365 Customer Engagement
- Extending Dynamics Customer Engagement using code .
Also read: What is Microsoft Dynamics 365?
Training Toolkit contents:
| Chapter # | Chapter Name |
| Module 1 – Dynamics Customer Engagement/365 Functionality | |
| 1 | Chapter 1- Introduction to Dynamics Customer Engagement |
| 2 | Chapter 2 – Working with Customers – Accounts and Contacts |
| 3 | Chapter 3 – Working with Leads and Opportunities |
| 4 | Chapter 4 – Order Processing in Dynamics Customer Engagement |
| 5 | Chapter 5 – Marketing Management in Dynamics Customer Engagement |
| 6 | Chapter 6 – Intro to Service Management |
| 7 | Chapter 7 – Working with Contracts and Entitlements |
| 8 | Chapter 8 -Understanding Service Level Agreements |
| 9 | Chapter 9 – Service Scheduling |
| Module 2 – Configuring Dynamics Customer Engagement/365 | |
| 10 | Chapter 10 – Business Management Settings |
| 11 | Chapter 11 – Product Catalog |
| 12 | Chapter 12- Service Management Settings |
| 13 | Chapter 13 – Administration Settings |
| 14 | Chapter 14 – Security Settings |
| 15 | Chapter 15- Data Management Settings |
| 16 | Chapter 16 – Document Management Settings |
| 17 | Chapter 17 – Auditing in Dynamics Customer Engagement |
| Module 3 – Customizing Dynamics Customer Engagement/365 | |
| 18 | Chapter 18 – Introduction to Customization in Dynamics Customer Engagement |
| 19 | Chapter 19 – Understanding MS Customer Engagement Entity Model |
| 20 | Chapter 20 – Customizing Customer Engagement Entities |
| 21 | Chapter 21 – Customizing Customer Engagement Entity forms and Attributes |
| 22 | Chapter 22 – Customizing Customer Engagement Views and Charts |
| 23 | Chapter 23 – Customizing Entity Relationships and Mappings |
| 24 | Chapter 24 – Implement Business Rules |
| 25 | Chapter 25- Configuring Hierarchy Settings and Interactive Dashboards |
| 26 | Chapter 26- Introduction to Processes in Dynamics Customer Engagement |
| 27 | Chapter 27 – Implement Workflows |
| 28 | Chapter 28 – Dialogs for Interactive Processes |
| 29 | Chapter 29- Business Processes Flows & Actions |
| Module 4 – Extending Dynamics Customer Engagement/365 | |
| 30 | Chapter 30 – Intro to Extending Dynamics Customer Engagement |
| 31 | Chapter 31 – Form scripting using JScript |
| 32 | Chapter 32 – Plugin Development |
| 33 | Chapter 33- Develop Custom Workflow Activities |
| 34 | Chapter 34 – Customizing Customer Engagement Ribbons and Sitemap |
| 35 | Chapter 35 – Developing Reporting using SSRS |
Trainer Profile:
Our Dynamics Customer Engagement trainer, Firoz Muhammed is a Corporate trainer and has more than 8 years of experience in the industry. He worked with organizations like Wipro, MphasiS, and Accenture. He has been conducting training for corporates and individuals for years.
For more details on the course content please visit our website. http://bit.ly/29tU1RC. You can also check out the reviews from our students on the review section of UrbanPro.
We conduct demo classes every weekend. For demo please drop us a mail to [email protected] or call us on +91 8008 048 446.
How to buy the training toolkit?
Email on [email protected] or WhatsApp +91 8008 048 446 .
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