Microsoft Dynamics 365 Customer Engagement (CRM) Self placed training kit

Microsoft Dynamics 365 Customer Engagement (CRM) Self Placed Training Kit

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Are you looking to learn Microsoft Dynamics  365 Customer Engagement but no time to attend classroom training? Yes, you can still learn yourself if you have access to quality content.

Magnifez IT Training’s self-paced training is for you if you are planning to study Dynamics 365 Customer Engagement technology yourself at your own pace.  This study kit contains 35 chapters of content ( hand-outs and study notes for each chapter).

Self Paced Training – Dynamics 365 Customer Engagement Modules:

  1. Dynamics 365 Customer Engagement Functionality – Sales, Marketing and Customer Service.
  2. Configuring Dynamics 365 Customer Engagement
  3. Customization Dynamics 365 Customer Engagement
  4. Extending Dynamics Customer Engagement using code .

Also read: What is Microsoft Dynamics 365?

Training Toolkit contents:

Chapter # Chapter Name
Module 1 – Dynamics Customer Engagement/365 Functionality
1 Chapter 1- Introduction to Dynamics Customer Engagement
2 Chapter 2 – Working with Customers – Accounts and Contacts
3 Chapter 3 – Working with Leads and Opportunities
4 Chapter 4 – Order Processing in Dynamics Customer Engagement
5 Chapter 5 – Marketing Management in Dynamics Customer Engagement
6 Chapter 6 – Intro to Service Management
7 Chapter 7 – Working with Contracts and Entitlements
8 Chapter 8 -Understanding Service Level Agreements
9 Chapter 9 – Service Scheduling
Module 2 – Configuring Dynamics Customer Engagement/365
10 Chapter 10 – Business Management Settings
11 Chapter 11 – Product Catalog
12 Chapter 12- Service Management Settings
13 Chapter 13 – Administration Settings
14 Chapter 14 – Security Settings
15 Chapter 15- Data Management Settings
16 Chapter 16 – Document Management Settings
17 Chapter 17 – Auditing in Dynamics Customer Engagement
Module 3 – Customizing Dynamics Customer Engagement/365
18 Chapter 18 – Introduction to Customization in Dynamics Customer Engagement
19 Chapter 19 – Understanding MS Customer Engagement Entity Model
20 Chapter 20 – Customizing Customer Engagement Entities
21 Chapter 21 – Customizing Customer Engagement Entity forms and Attributes
22 Chapter 22 – Customizing Customer Engagement Views and Charts
23 Chapter 23 – Customizing Entity Relationships and Mappings
24 Chapter 24 – Implement Business Rules
25 Chapter 25- Configuring Hierarchy Settings and Interactive Dashboards
26 Chapter 26- Introduction to Processes in Dynamics Customer Engagement
27 Chapter 27 – Implement Workflows
28 Chapter 28 – Dialogs for Interactive Processes
29 Chapter 29- Business Processes Flows & Actions
Module 4 – Extending Dynamics Customer Engagement/365
30 Chapter 30 – Intro to Extending Dynamics Customer Engagement
31 Chapter 31 – Form scripting using JScript
32 Chapter 32 – Plugin Development
33 Chapter 33- Develop Custom Workflow Activities
34 Chapter 34 – Customizing Customer Engagement Ribbons and Sitemap
35 Chapter 35 – Developing Reporting using SSRS

Trainer Profile:

Our Dynamics Customer Engagement trainer, Firoz Muhammed is a Corporate trainer and has more than 8 years of experience in the industry. He worked with organizations like Wipro, MphasiS, and Accenture. He has been conducting training for corporates and individuals for years.

For more details on the course content please visit our website. http://bit.ly/29tU1RC. You can also check out the reviews from our students on the review section of UrbanPro.

We conduct demo classes every weekend. For demo please drop us a mail to [email protected] or call us on +91 8008 048 446.

How to buy the training toolkit?

Email on [email protected] or WhatsApp +91 8008 048 446 .

Firoz Muhammed who has 10 years of experience in the IT industry. A Certified Microsoft Dynamics 365 Customer Engagement Consultant and Corporate Trainer. He has been teaching and consultant for more than 9 years. He carries experience in areas of business development, consulting, application development and corporate training. He has worked for corporates-like MphasiS, Capgemini, Wipro and Accenture and presently working for Magnifez Technologies, an IT firm specified in Microsoft Dynamics technologies. He can be connected on [email protected] For training inquiries please mail to [email protected] or call +91 8008 048 446

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