We have launched a couple of FREE courses on Dynamics 365. this course will give you a really good introduction to Dynamics 365 customer engagement ( previously Customer Engagement(CRM)).
Chapter 1: Introduction to Dynamics 365 Customer Engagement(CRM)
Start Working with Dynamics 365 Customer Engagement(CRM)
Chapter 3: Working with Customer records – Accounts and contacts.
Chapter 4: Working with Leads and Opportunities
Chapter 5: Order Processing on Dynamics 365 Customer Engagement