Microsoft Dynamics 365 for Field Service Online Training
Course Objective:
Dynamics 365 for Field Service Training Course will walk you Field service application from Microsoft Dynamics 365. This online training is course of Field Service administrators, developers and consultant who want to upgrade their on Dynamics 365 Field service app.
Dynamics 365 Field Service is a complete field service management solution which tracks service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.
This online training course on Dynamics 365 Field Service is intended for individuals or organization who plan to implement Microsoft Dynamics 365 for Field Service application, and also those who like take the following Dynamics 365 Certifications:
Dynamics 365 Field Service Certifications
Exam MB2-877: Microsoft Dynamics 365 for Field Service
Exam MB-240: Microsoft Dynamics 365 Field Service
As part of this online training course, you will learn how to implement and manage Microsoft Dynamics 365 for Field Service.
In this course, you will also learn the following:
- Case integration with Customer Assets and Agreements
- The complaint, Cause & Solution codes
- Improved Case to Work Order integration
- Customer Asset auto-numbering based on Asset Type & Asset Group
- Customer Asset Warranty
- Customer Asset Structure Designer
- Customer Asset Templates & Designer
- Customer Asset Properties
- Customer Asset Address
- Warranty Work Order integration
- Customer Asset Address Work Order integration
- Agreement Customer Asset Relation
- Agreement Coverage
- Coverage Work Order integration
Microsoft Dynamics 365 Field Service Training Course Benefits
Upon completion of this online course, you will accomplish the following: –
- Enhance business operations using field service.
- Improved visibility in Case Management of customer’s Installed Base and Agreements
- Ability to set up the general Warranty Terms of your company, which can be applied to Customer Assets automatically
- Automatic detection of Warranty in Work Orders
- Ability to create Customer Asset structures via drag & drop in designer
- Ability to define a Customer Asset specific address
- Improved integration between Customer Assets and Agreements
- Ability to set up the general Coverage Terms of your company, which can be applied to Agreements automatically
- Automatic detection of Agreement Coverage in Work Orders
- Improved efficiency on Work Order completion and posting
Course Features
- Lectures 24
- Quizzes 0
- Duration 16 hours
- Skill level All levels
- Language English
- Students 263
- Assessments Self
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Set up and configure Field Service
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Manage work orders
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Schedule and dispatch work orders
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Manage Field Service mobility
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Manage inventory and purchasing
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Manage the Connected Field Service solution
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Manage Agreements